Q: How long does shipping take?
- Our artists will design your custom art in 4-7 days
- Once design is complete, your order is shipped to arrive in 5-7 days
Q: Do you ship Internationally?
A: Yes! We ship worldwide and ensure we make every pet lover has an enjoyable shopping experience with us. Please see more about the international shop below.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the "Design" button to customize your order then the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order designed and shipped out to you as soon as possible!
Q: Does The Family Pup provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, Contact Us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Personalized products are not eligible for a refund. Simply visit our Returns & Refunds policy page for complete details.
If you have any additional questions that has not been addressed in our FAQ. Please Contact Us (firstname.lastname@example.org) and we will get back to you as soon as possible!